Complaints Process

(G-1) Complaints Process Easy Read

Complaints will be resolved as quickly as possible and the process will be easy to understand. Everybody’s opinion is valuable and helps to improve our services. Complaints are kept private unless there is good reason to tell others.

Why Complain?

  • You want to tell us know something has happened that worries you
  • You are not happy with your service
  • You are not happy with someone's behaviour
  • You are upset by something that has been said and/or done
  • You feel you have been treated wrongly or unfairly